Questions and answers
Can I purchase a storage system to go behind my wardrobe?
Yes, we have two different storage systems, Aura and Relax.
Will the storage system work on a sloping ceiling?
The stanchions are not designed to fit onto an angle surface, but you can use the floor to wall system to fix onto the wall below a sloping ceiling.
How high and wide can my wardrobes go?
All of our doors are made to measure. Our sliding doors are made according to the overall height and width of the actual aperture in which you wish to install the system. The maximum height is 2,490mm and the maximum width is 5,000mm.
What is the storage system made of?
The stanchions are high grade aluminium, which is anodised satin silver. The metal accessories are either aluminium or die-cast zinc whilst the drawer units are made of FSC® certified MFC (melamine faced chipboard).
What weight will the clothes hanger bar and the MFC shelving take?
The hanger bar will take up to 60kg of weight, offering plenty of strength to support all of your clothes. The MFC shelving will take the weight of a 26" TV. This is equivalent of up to 30kg.
Are track sets included with the doors?
Colour-matched track sets are included and cut to size for your made to measure sliding doors.
What is a liner?
A liner is a piece of MFC (melamine-faced chipboard). This will match your choice of sliding door frame. The purpose of a liner is to act as a floor plate for the bottom track as well as a wall liner where the sliding doors will meet the wall. Our liners are 90mm wide, 18mm thick and approximately 2,500mm long. They are not compulsory - and you can delete them from our order sequence if they are not required – however we’d always recommend using a liner to make the installation even easier
Questions and answers
Do you offer advice with colour combinations and door configurations?
The design your own tool on the website allows you to play around with colour configurations and styles. If you would like some advice on fashionable colour choices or combinations, our team of design experts would be happy to help.
Are the different effects/colours individually priced?
Yes they are. By using the design your own tool, you can calculate the cost of the combinations. Click here to start your design.
Do my doors all have to be the same configuration of colours and designs?
You can be as creative as you like with colour ways and designs. The only restriction is that all of your doors must be within the same range.
Can I order samples?
Up to 8 Samples can be ordered from HomebaseSlidingDoors.co.uk; we charge a £12 fee to cover the cost of this service. Upon purchase, you’ll be issued with a voucher code to redeem the full value of the samples against your future order
Questions and answers
Are the products safe?
Absolutely. All glass and mirrors are safety backed to BS 6206 part B. Our products go through extensive testing by FIRA.
What does the product warranty cover?
The warranty covers all moving parts of your sliding doors and room dividers.
Questions and answers
Are the doors difficult to install?
Our doors are easy to install. All you will need is a spirit level, tape measure and pozi drive screw driver, as well as possibly a hacksaw if you need to cut the stanchions or shelves down to size. We’d always recommend at least two able-bodied people to carry the doors and install them.
How long will it take for my sliding wardrobes to be delivered?
Once we receive your order, we aim to deliver within 21 days depending on product specification. Our delivery partner Kinetic Logistics will contact you to arrange a time slot closer to the delivery date, at which point they will take your delivery right to the room of your choosing.
We ask all our customers to inspect their delivery carefully on arrival and notify us as soon as possible, but no later than within 72 hours of delivery, if there has been any damage in transit. The driver will be happy to wait while you check your items. Please do not sign to say you have checked the products until you have adequately done so. Unfortunately, we are unable to accept claims for breakages, scratches or damage to any products that you have accepted and signed for on delivery and that was not subsequently notified to us within 72 hours of delivery.
Questions and answers
What is an end panel?
An end panel is the side of the wardrobe. Whilst you may wish to have one side as an existing wall in your bedroom, you can use an end panel on the other side to determine the width of your wardrobe. Our end panels are made from MFC (melamine-faced chipboard) and can be specified to match your chosen wardrobe frame. They are supplied in a standard size* which can be cut to perfectly fit the height of your bedroom ceiling.
*H: 2,500mm x W: 620mm x D: 18mm
What does wall to wall, wall to end panel, and end panel to end panel mean?
Wall to wall means your wardrobe doors will be fitted in an existing niche between two walls. If you don’t have a niche, you can create one by using end panels. You can do this from an existing wall to an end panel (wall to end panel), or use two end panels to create your wardrobe space (end panel to end panel).
What is a liner?
A liner is a piece of MFC (melamine-faced chipboard). This will match your choice of sliding door frame. The purpose of a liner is to act as a floor plate for the bottom track as well as a wall liner where the sliding doors will meet the wall. Our liners are 90mm wide, 18mm thick and approximately 2,500mm long. They are not compulsory - and you can delete them from our order sequence if they are not required – however we’d always recommend using a liner to make the installation even easier.
What is an aperture?
An aperture is the area that your doors will be fitted into. It is the width (A), height (B) and depth (C) of the space where your sliding doors will be.
